Customer story
Reduce overall costs and administrative activities
With little effort, the State Center for Data Processing - LZfD implements a forward-looking strategy for the flexible migration of Microsoft Windows operating systems to the latest version, thereby achieving an optimization of IT service management.
About the Customer
The State Center for Data Processing - LZfD operates the information and communication technology primarily for the state tax administration. With approximately 550 employees, the LZfD is organizationally integrated as a department in the Karlsruhe Higher Finance Directorate and maintains operating sites at the Karlsruhe, Stuttgart and Freiburg locations.
The Karlsruhe Regional Finance Office (OFDKa) is a central authority of the Baden-Württemberg tax administration. With its more than 16,000 employees, the OFDKa as a joint authority is responsible for the supervision of tax offices and several state offices for building construction.
Managed systems
2500
Customer Challenge
The current operating system was outdated, so they wanted to migrate to the new Windows 10 version. The lack of standards in application configurations led to many manual tasks and long login times. Unclear responsibilities also made it difficult to set up the devices, so the goal of the migration was primarily to reduce administrative activities and helpdesk tickets. In addition, the hardware lifecycle was to be made more sustainable in order to reduce overall IT costs and gain more control over the IT infrastructure.
Description
Using profile.XO, the LZfD is able to centrally configure user profiles and provide them in an adapted manner - without the need for a complex infrastructure in the backend.
With short user login or device delivery times, employees are provided with a positive work experience. Through profile.XO, control and configuration of user settings on different Windows client workstations can be done from a central interface.
The fast implementation of various system changes supports the resource-saving configuration and standardization of user profiles. Predefined software settings and ease of use help IT system administrators quickly provision workstations.
Automatic retention of all user settings and configurations ensures a consistent experience on any device or workstation.
Results and Benefits
Reduction of operating costs TCO
A major benefit of using XOAP is the reduction in operating costs, as standardized processes allow predefined user settings and configurations to be played out many times without succumbing to a loss of quality. At the same time, the complexities of an infrastructure are reduced.
Fast migrations to new Windows version
By providing simple and standardized user profiles, customers can perform their migration to the latest Windows 10 operating system without facing increased administrative overhead. The dedicated configuration and management of user profiles, removes the dependency on the operating system.
End user satisfaction
By simplifying the migration process, IT can respond more quickly and efficiently to a variety of needs, increasing end-user satisfaction when replacing devices. Providing new hardware after defective or after hardware change, allows employees to continue working without downtime and waiting.