Customer success story
Reduce overall costs and administrative activities
With little effort, the State Center for Data Processing – LZfD implements a forward-looking strategy for the flexible migration of Microsoft Windows operating systems to the latest version, thereby achieving optimized IT service management.
With XOAP, LZfD can deploy and configure new notebooks and Windows operating systems in the shortest possible time. Every Windows 10 notebook is automatically equipped with all necessary user configurations so that no additional manual activities are required.
The automation process allows for rapid OS migrations, OS upgrades, and hardware replacements.
By using XOAP, LZfD has reduced their total cost of ownership (TCO) by a double-digit percentage and reduced the time it takes to deploy new systems. This lowers infrastructure costs and enables the IT department to deploy new systems or applications to employees faster, more securely and more reliably. The aim is to create standards with components close to the operating system so that no further dependencies are created.
Accelerate your workplace deployment
Fast workplace replacement, shorter delivery times. Standardized configuration of user-profiles and user environments.
About our customer
The State Center for Data Processing – LZfD operates the information and communication technology primarily for the state tax administration. With approximately 550 employees, the LZfD is organizationally integrated as a department in the Karlsruhe Higher Finance Directorate and maintains operating sites at the Karlsruhe, Stuttgart and Freiburg locations.
The Karlsruhe Regional Finance Office (OFDKa) is a central authority of the Baden-Württemberg tax administration. With more than 16,000 employees, the OFDKa as a joint authority is responsible for the supervision of tax offices and several state offices for building construction.
The operating system in use was outdated, so the client wanted to migrate to the new Windows 10 version.
The lack of standards in application configurations led to many manual tasks and long login times. Unclear responsibilities also made it difficult to set up devices, so the goal of the migration was primarily to reduce administrative activities and Helpdesk tickets.
In addition, the hardware lifecycle was to be made more sustainable in order to reduce overall IT costs and gain more control over the IT infrastructure.
Using profile.XO (former PSPM), the LZfD was able to centrally configure user profiles and provide them in an adapted manner – without the need for a complex infrastructure in the backend.
With short user login or device delivery times, employees are now guaranteed a positive work experience.
Through profile.XO, control and configuration of user settings on different Windows client workstations can be done from a central interface.
The fast implementation of various system changes supports the resource-saving configuration and standardization of user profiles. Predefined software settings and ease of use help IT system administrators quickly provision workstations.
Added value for the fast delivery and deployment of Windows workplaces
Benefit from seamless integration into your company workflows and easy handling.
Reduced deployment time
Simplified OS upgrade and migration
The set-up of Windows client systems was simplified. XOAP automated the provision of software configuration, user configurations, and accelerated the change and release process of new systems.
User profile configuration
Improved user experience
Standardized user configurations and their deployment process, consistent configurations and defined dependencies led to an improved end-user experience and increased productivity and satisfaction.
Reduced support tickets
Standardized processes have reduced the number of IT support tickets. Ticket response time has also been reduced, as standardized processes can now be executed at the touch of a button.